Christopher, a Sleep Practitioner on Ward 18 at Aintree University Hospital, was nominated by a patient in recognition of how he supported her entire family, who have additional needs adapting his time proactively to enable all family members to receive their treatment together.
This small but considerate act of kindness and initiative allowed the family to receive their much-needed treatment without the added stresses associated with hypersensitivity to change, due to their diagnosed autism, making what can be a challenging experience, a seamless one.
His nomination read: “I would like to thank Christopher so much for all he has done for all four patients (my family). I cannot begin to explain what it means that they have their treatment and are engaging and managing with it. Christopher made every effort to ensure my husband and children felt very safe and secure in their appointment – he has shown great patience and persistence, not to mention his great sense of humour!
“Against every odd you could ever have with a patient, not least with autism which makes for extreme sensory resistance to anything, all patients have been using their treatment at home and are already experiencing the benefits. This is a complete miracle from Christopher and our family can’t believe you’ve made this possible. I would like to award Chris employee of the century (ok, week will do!) - but seriously I am indebted to him for the health of my three kids. Truly - thank you!”
The judges praised Christopher with comments such as:
“Christopher has gone above and beyond. He has shown compassion, outstanding patient care and is living the values of the organisation – well done!”
“Wow what an incredible nomination and a shining example of what it is to provide individualised patient-centred care - a huge thank you to Chris who has made an incredible difference to his patients and their families.”
Dr Paul Albert, a Respiratory Consultant at Aintree University Hospital, was nominated by a colleague for supporting with complex respiratory patient cases within A&E. Dr Albert was praised for looking over many cases that weren’t initially assigned to him, and for always taking the time to stop and listen to his patients and colleagues to ultimately provide great care.
His nomination read:
“One afternoon, I approached Dr Albert over my concerns regarding a young complex respiratory patient with a known learning disability that I had just seen for physiotherapy. Dr Albert stopped what he was doing and talked through my concerns and the patient case with me. Together we came up with a plan and made sure the relevant members of staff were involved and appropriate investigations completed to prevent the patient deteriorating.
“Dr Albert is a very approachable member of staff and supportive of everyone. The support he provided for this patient reduced family/carer anxiety and more than likely prevented the patient's condition worsening. I appreciate the medical support Dr Albert provides in the most complex of cases that I have seen through Aintree A&E over the last few years.”
The judges praised Dr Albert with comments such as:
“Dr Albert is able to offer a high level of support and care, in a less-than-ideal environment. I am sure that he is under enormous pressure but is able to give time to actively listen to patients making them feel personally valued and acknowledged.”
Adebolanle, a Domestic at the Royal Liverpool University Hospital, was nominated by colleagues for his incredible act of compassion and kindness in supporting a patient in crisis.
His nomination read:
“Adebolanle was the first to arrive on the scene when he discovered a patient in crisis. In what was a challenging and potentially life-threatening situation, Adebolanle remained incredibly calm, demonstrating profound compassion and kindness. Without hesitation, he reassured the patient, offering a steady presence, and immediately alerted the clinical team, ensuring that the situation was swiftly addressed.
“Without Adebolanle’s quick and decisive actions, the outcome for the patient could have been very serious. Thanks to his response, the patient received immediate support. When we offered our thanks and recognition, Moses humbly replied, 'I'm not doing anything special, just my job.'”
The judges praised Adebolanle with comments such as:
“What an incredible and powerful nomination! Adebolanle's actions demonstrate enormous compassion and care for the patient and his humble response that he was just doing his job, highlights his work ethic and strong personal values.”
James, a Clerical Officer for Therapies at Broadgreen Hospital, was nominated by a colleague for his compassion whilst supporting a grieving patient, which was above and beyond his role.
His nomination said: “A patient who attended a physiotherapy appointment was emotional throughout the session as his partner of 45 years had passed away the previous month.
Jimmy, who greeted the patient at reception, recognised his distress immediately and wanted to help the patient through his difficult time. The patient had explained his situation to Jimmy prior to his appointment, highlighting his approachability and emotional state.
Despite not being expected to, Jimmy took the patient to one side to talk to him and help with his emotions while he was in the department, spending almost 30 minutes with patient. We need members of staff like this in every role to make experiences in the hospital as positive as they can be, especially in difficult times.”
Judges said: “This shows how we all, whatever our role, are in a position to enhance patient experience. Jimmy's actions demonstrate a high level of compassion and empathy, and I am sure that he was a real support to this man in his grief. A huge thank you and well done to Jimmy for his kindness.”
Rose, who works at the Royal, was nominated for performing above her role to support patients and colleagues as she celebrates an outstanding achievement of 40 years working for the NHS in Liverpool.
With most of her career spent in Haematology Oncology and Haematology, Rose has worked her way up through the ranks right up to Matron, supporting the development of many members of staff.
Her nomination read: “We want to thank Rose for all the care, compassion and the thousands of patients lives that she has touched, and the amazing role model she has been to so many members of staff.”
Over the years Rose has performed beyond her role, securing food parcels for patients and colleagues in need, comforted those receiving bad news and always been there to support staff with any concerns or worries, providing emotional support and ensuring that everyone is well cared for.
Colleagues added: “She has made a huge difference to people’s lives where the outcome could have been very different if Rose hadn't intervened. She is a fantastic human being and is somebody to look up to and strive to be like.”
Judges said: “Well done Rose! Your employees clearly think so highly of you, you should be proud!
“It is a beautiful nomination and testament to the care and compassion Rose has shown to the many patients she has cared for over her career, but also her colleagues and team members. A huge thank you to Rose for all that she has given to others - it is clear that this nomination has been made with such love and respect for a beloved colleague!”
Congratulations to Shaun, a HCA in the Emergency Department at the Royal, who was nominated for enabling an end-of-life patient to have his final wish of seeing his only daughter on her wedding day.
Whilst caring for the gentlemen who was too ill to attend his daughter’s wedding, Shaun organised a blessing in the hospital chapel, inviting the priest from Liverpool Cathedral, and helping the patient to get smartly dressed to witness his daughter walk down the aisle and have a blessing by the priest.
The nomination read: “Without Shaun going to so much effort this would not have been possible. Shaun demonstrates a strong work ethic and always goes above and beyond in his role, working extremely hard to maintain a safe emergency department. He is always willing to support patients and staff in need and we are very lucky to work with such a dedicated and kind person.”
Our judges said: “Well done for going above and beyond! This is such a beautiful nomination and what Shaun achieved for the family is immeasurable. This is a real showcase of compassionate and empathetic care - well done Shaun and thank you!”
“Well done Shaun for acting outside your role to go above and beyond in such emotional circumstances! This is a powerful nomination and Shaun's compassion allowed this patient his dying wish - thank you Shaun, a fantastic thing to do.”
Congratulations to Danielle Stevens, our latest Employee of the Month.
Danielle, Staff Nurse on Ward 25 at Aintree University Hospital was nominated for her compassionate and thoughtful care supporting a patient and their family through end-of-life care.
Her nomination read: “From the very start of our time on the ward nothing was too much trouble for Danielle, whether it was listening to my mum, assisting her in whatever way necessary as she couldn't move on her own. She was so polite, professional and friendly no matter what the ask was.
“She afforded the exact same courtesy and behaviour to all of us at my mum's bedside. We never needed to ask for anything, Danielle always took the time to explain what was happening, fielded our questions, spoke to the doctors for us and offered so much support, above and beyond what could be expected.
“Quite simply, if the world had more Danielle’s, then the world would be a much kinder place. She is an absolute credit to the ward, hospital and NHS. We cannot speak highly enough of her - thank you Danielle!
“Danielle helped make my mum's passing more bearable, I know now that my mum will have felt safe and cared for in her final days. It is obvious that to Danielle, this is a truly selfless vocation and not just a job.”
Judges said:
“The family's experience speaks for itself - excellent, thoughtful patient care, well done!”
“What a beautiful nomination that demonstrates the impact of Danielle's compassion for both the patient and their family- this will be in their memories forever- well done and thank you Danielle.”
Angela, Healthcare Assistant in our Outpatients Department at the Aintree University Hospital was nominated for always going above and beyond to support patients and her colleagues with the upmost compassion.
The nomination explained how recently, Angela has demonstrated exemplary care and compassion to an old colleague throughout her six-month palliative stay in hospital:
“Angela would selflessly visit during her lunch hour to feed and encourage her to eat, as well as after work, she would sit with her to talk and keep her mind alive. Angela is constantly thinking of others; she is so kind to all her patients and is constantly going above what is required. She really is a kind and lovely person, and her colleagues love her.
“Nothing is ever too much trouble, she is extremely generous with her time, volunteers to take patients all over the hospital, can lift the mood of a whole team with her smile and is our dementia champion, always looking for innovative ways to provide help to patients and their carers.
The judges commented: “How lovely to be visiting and encouraging her colleague to eat and drink, staying with her until the very end. Great work Angela, you should be very proud - excellent nomination.”
“This is such a beautiful and heart-warming nomination- Angela clearly has such a sense of compassion and care and always goes above and beyond to support patients and her colleagues - well done Angela!”
