Rheumatology Department - Aintree Hospital

 

Aim of the Behçets Syndrome telephone advice line service

The purpose of this service is to provide advice and support for patients with Behçets Syndrome attending Aintree Hospital.

The advice line is not an emergency service.

If you require urgent medical advice you must contact your family doctor (GP) or attend your local Emergency Department (A&E) or Walk-in Centre.

When should you call the advice line? You should only call the advice line:

  • If you experience a reaction to an injection given at the Behçets Clinic.
  • If you have a ‘flare up’ of your condition that has not improved with your usual self-help treatments.
  • If you are experiencing side effects which you feel may be caused by the medication prescribed for your Behçets Syndrome.
  • If you have concerns about your symptoms or management that need to be addressed before your next appointment.

How does the advice line work?

The advice line is an answer phone number Tel: 0151 529 8123

Please leave the following information on the answer phone – for safety reasons your call will not be actioned without: 

  1. Your full name.
  2. Your hospital number or date of birth.
  3. A telephone number where we can contact you.
  4. The reason for your call.

A Bechets or Rheumatology nurse will listen to your message and return your call within two working days.

 

Please note this advice line is only available from 8.30 am - 4.30 pm Monday to Friday.

If you are out when the nurse returns your call, one further attempt will be made to contact you. If you still require advice you will need to contact the advice line again.

If you have a query regarding a prescription, please contact:

  • Aintree Hospital Rheumatology - prescription line Tel: 0151 529 3082.
  • If you need to change an appointment or have an appointment query, please contact: Aintree Hospital Rheumatology appointments Tel: 0151 529 8038.
  • Aintree Hospital Physiotherapy 0151 529 3335.

Feedback

Your feedback is important to us and helps us influence care in the future.

Following your discharge from hospital or attendance at your outpatient appointment you will receive a text asking if you would recommend our service to others. Please take the time to text back, you will not be charged for the text and can opt out at any point.

Your co-operation is greatly appreciated.

Further information

If you need any further information please telephone the

Behçet’s Syndrome Advice line Tel: 0151 529 8123

Useful website https://behcetsuk.org/.

 

Author: Rheumatology Department

Review date: May 2027

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