From Tuesday 24 February 2026, you can see appointment details for Aintree University Hospital, Broadgreen Hospital and Royal Liverpool University Hospital through the NHS App if you are 16 or over.

Details of appointments for Liverpool Women's University Hospital and Liverpool Heart and Chest Hospital are already readily available.

You will also be able to see the following:

  • Provide pre-appointment information
  • View letters and documents
  • See contact information
  • Receive notifications and messages
  • Change paperless preferences.

Appointment details will still also be shared via post and SMS.

Download the NHS App or find the same services on the NHS website.

On the homepage of the NHS app you can check confirm and change details of your upcoming hospital appointment. 

Scroll down and select upcoming and past appointments. 

You will see details of any upcoming referrals and appointments. 

To see the details and reply to any actions click on the green box next to the referral or appointment. 

If you need help visit www.nhs.uk/nhs-app/.

What is the NHS App?

The NHS App is a free application (app.) from the National Health Service (NHS) that gives users a secure, effortless way to access a wide range of NHS services on their smartphone, tablet, or via a web browser. It allows users to:

You can learn more about the NHS App here:

https://www.nhs.uk/nhs-app/

 

How do patients download the NHS App?

For information and guidance on how to download the NHS App please select the following link:

Downloading the NHS App – NHS App help - NHS

 

What was included in the NHS App phase 1?

Phase 1 of the NHS App was introduced by NHSE in 2018. It was rolled out to LUHFT and other hospitals in the University Hospitals Liverpool Group in October 2022, allowing our patients to:

  • View and book some hospital appointments.
  • View primary care appointments and repeat prescriptions.

 

What is included in the NHS App phase 2? Do I have to do anything?

Phase 2 of the NHS App will update automatically at 10am on 24th February 2026 and will allow our patients to:

  • Receive push notifications and messages about their hospital Outpatient and Inpatient appointments via DrDoctor
  • View outpatient appointment letters

When a patient is able to view letters digitally, and when it is safe to do so, LUHFT will turn off text appointment booking confirmations, and a patient will instead receive a push notification about the appointment on their phone. This may generate some additional calls to LUHFT which may be answered with reference to the talking points raised in this FAQ.

 

What does this look like for our patients?

Use the handy interactive link to see an example of what the NHS App looks like for our patients:

NHS Wayfinder - End-to-end | Design system 2

 

What happens if a patient doesn’t want to use the NHS App or doesn’t have a smartphone?

If the patient has not signed up to the NHS App or does not have a smartphone, DrDoctor will maintain our existing processes which are:

  • Appointment / TCI information sent via text message and email using DrDoctor.
  • Patients receive secure link to access letters online
  • Paper letters automatically sent if digital letters aren’t opened within 3 days
  • Patients may opt back into paper letters at any time
  • If the patient cannot access digital letters, LUHFT will automatically send paper letters
  • As per current practice, paper letters will be sent if the patient doesn’t have a mobile phone