We recognises that colleagues may face various challenges both in and outside of work that can impact their wellbeing. As an organisation, we are committed to providing comprehensive support services to ensure every colleague feels safe, valued and supported.

If you have concerns about any workplace issues including violence and aggression, discrimination, domestic abuse or wellbeing challenges, support is available and we encourage colleagues to access the resources below. Please also speak with your line manager to outline what support is best for you.

Specialist Support Services

Liverpool University Hospitals Anti-Racism Action plan can be found here.

Liverpool Women's have an Actively Anti-Racist Programme - commitment as employer and healthcare provider is outlined here.

Hate Crime Support Services from the Anthony Walker Foundation can be found here.

Our Specialist Domestic Abuse Practitioner supports staff who are experiencing or have experienced domestic abuse. The service provides guidance to managers, HR teams and Staff Psychologists who have concerns about affected colleagues, conducts comprehensive risk assessments with staff members, and develops both personal safety plans and workplace safety plans. When required, the practitioner works closely with HR, Security and legal teams to implement appropriate protective measures.

As a signatory organisation of the Sexual Safety Charter, UHL Group has policies in place, along with Sexual Safety in the Workplace training available (face-to-face and online) and signposting to specialist support. More information is available here.

‘Respectful Resolution’ toolkit supports colleagues experiencing bullying and harassment, helping to understand inappropriate behaviour and providing guidance on next steps for resolution, with signposting to additional support where needed.

Respectful resolution toolkit: 

  • Supports all colleagues across our sites, it is for anyone to use at the point of need.
  • The toolkit helps colleagues to understand the impact of poor and inappropriate behaviour and to act to build a positive local culture.
  • There is also guidance for those who experience or witness poor or inappropriate behaviour including bullying and harassment. 
  • The toolkit guides colleagues to reflect and understand what's happened and then to decide on appropriate next step to resolve a concern.   
  • The step taken will depend on the situation and there's signposting to support if colleagues need to access this.
  • For any violence and aggression, reporting to HR will be needed and they will be able to confirm next steps for resolution using existing policy and process. 

Information about the Staff Support Offer for staff employed by LUHFT is available here.

Our Occupational Health and Wellbeing team are on hand to support those who need it. This can be arranged by emailing the team who can coordinate this.

Colleagues employed by LUHFT can access our Staff Psychology and Counselling Service by filling in this form.

Our Occupational Health Service team can provide a wealth of information, services and advice, including staff physiotherapy and support with Display Screen Equipment. You can find out more on the website.

Escalating Concerns or Incidents

Please escalate any workplace concerns immediately with your line manager, or alternatively contact:

  • Site leadership team members – More info can be found here
  • Freedom to Speak Up Service – For support when raising concerns, issues or incidents, or if concerns haven't been followed up on or resolved:
  • Equality, Diversity and Inclusion Leads – please contact Charlotte and Tracey
  • Staff Network Leads – More info can be found here
  • Staff Support Service – is for anyone employed by LWH who is experiencing difficulties related to their work. The support offered is confidential and is available face to face, by telephone or remotely. The team operates mainly between the hours of 8.30am – 5pm but can offer some flexibility with appointments up until 8pm if needed. Please note: the Staff Support Service is not a crisis service. To make a referral or to access further information, please email staffsupport@lwh.nhs.uk (e-mails and telephone calls are responded to Monday-Friday, 8.30am – 5pm)

For incidents outside the organisation, report to Merseyside Police and access community support organisations available in Liverpool.

Local NHS Talking Therapies Services provide evidence-based psychological interventions for people with depression and anxiety disorders. They can accept self-referrals or a referral from a professional such as a GP. You can find your local service here.

Wellbeing Apps:

https://www.england.nhs.uk/supporting-our-nhs-people/support-now/wellbeing-apps/unmind/

Free Access until 31st December 2025

https://www.england.nhs.uk/supporting-our-nhs-people/support-now/wellbeing-apps/headspace/

Free Access until 31st March 2025

ZSAStay Alive

Free Access & Download

https://www.england.nhs.uk/supporting-our-nhs-people/support-now/wellbeing-apps/worklife-central/

Free Access until 31st March 2025

https://www.england.nhs.uk/supporting-our-nhs-people/support-now/wellbeing-apps/bright-sky/

Free to Download

 

Self-Referral Support Numbers:

  • Confidential Text Support Service: If you need someone to talk to, you can access support by texting SHOUT to 85258 for support 24/7.  
  • Mental Health Crisis Support: For anyone in mental health crisis you can now access 24/7 local support via NHS111 and selecting mental health ‘option 2’
  • Self-Check Tool: Free and confidential self-check tool, offers relevant information based on your answers, also offering support and advice for health and social care staff.
  • Financial Wellbeing: Free, independent advice provided by the Moneyhelper Service, together with top tools & resources.