There are a number of training courses facilitated by UHL Group colleagues that are available to those who undertake ETOC. You can book on to the courses via the Learning and Development Portal on ESR - please ensure you have spoken to your line manager prior to doing so. More information on these courses can be seen below.

This full-day session provides colleagues with the basic knowledge, understanding and skills to deal with potential aggressive situations. The training is a practical face-to-face session and focuses on the law and legislation around personal safety, the importance of distance and stance in a potential conflict situation, the reactionary gap, and breakaway skills. Training enables attendees to take part in simulated scenarios in a safe environment with the added benefit of a debriefing session to reinforce learning. This course is delivered by internal staff who are Qualified IKON Affiliated Trainers. IKON are an accredited member of the Institute of Conflict Management and registered with the Restraint Reduction Network.

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