Appeals

If you wish to dispute liability for this Parking Charge, then you may appeal in writing within 28 days to CP-response@avac-ltd.co.uk. You must provide your full name and address, the vehicle registration number, and the Parking Reference number at the top of this Notice alongside your full reasons for contesting liability alongside any other evidence otherwise your appeal will not be processed.

Appeal decisions should be provided within 28 days. Where an appeal is submitted within the 14-day timeframe to pay at the reduced rate, and subsequently rejected, you will have a further 14 days to make payment at the reduced rate.

In the event that your appeal is unsuccessful then we will provide you with the appropriate details enabling you to lodge an appeal to the Independent Appeals Service. Details of the appeals procedure can be found at www.theIAS.org.

The Independent Appeals Service (www.theIAS.org) provides an Alternative Dispute Resolution scheme for disputes of this type. We will engage with the IAS Standard Appeals Service providing you comply with our internal appeals procedure as detailed herein and that thereafter you lodge an appeal to the IAS within 28 days of rejection.

If you do appeal and do not hear from us within 28 days then please contact us, do not assume that your appeal has been successful.