Priority tracker

A priority will be assigned to the job you log.

  • Priority one (emergency): two hour response time
  • Priority two (urgent): 24 hour response time
  • Priority three (important): one to two working days response time
  • Priority four (standard): seven working days response time
  • Priority five (normal): mutually agreed date.

Warning:

Due to excess leaves on walkways and steps, please take extra care when walking around the hospital site, as some areas may be slippery. Our team is doing their upmost to clear paths in the shortest time possible.

The Operational Estates team is here to deal with faults and problems related with the building fabric and engineering services throughout our hospital sites, this includes: flickering lights, faulty heating or cooling, blocked drains, broken paving slabs and leaking roofs etc.

The team also carries out comprehensive planned preventative maintenance to ensure the hospital’s infrastructure is safe and operating efficiently and effectively.

There is no direct charge for maintenance repairs, however requests for new work will incur charges.

Jobs we complete

  • Carpentry and joinery
  • Doors and windows
  • Brickwork and plastering
  • Floor repairs and finishes
  • Painting and decorating
  • Road and pedestrian footpaths
  • Roof repairs
  • Signage
  • Automatic doors
  • Locks and keys
  • Provision of a 24 hour 365 days a year emergency call out service (this service is provided to make safe until the next working day only).

  • Electrical supplies (including backup services) to the hospitals
  • Periodic and maintenance of the fire alarm system
  • Periodic and maintenance of emergency lighting
  • Maintenance of internal and external lighting
  • Maintenance of power lighting and power circuits to point of use
  • Heating and air conditioning
  • Specialist decontamination support and testing
  • Specialist ventilation
  • Building management system (BMS)
  • Provision of a 24 hour 365 days a year emergency call out service (this service is provided to make safe until the next working day only).

  • Steam raising plant
  • Domestic hot and cold-water systems
  • Control of legionella
  • General & specialist heating and ventilation
  • All plumbing and drainage
  • Passenger lifts
  • Provision of a 24 hour 365 days a year emergency call out service (this service is provided to make safe until the next working day only).

Rechargeable work

Repair and maintenance tasks take priority, however, subject to resources being available, we are able to carry out tasks which are not classified as repair and maintenance.

To request new work, please complete the online form. We will then contact you to confirm full details and supply a quotation.

Prior to any work being undertaken we must have received a cost code from an authorised budget holder to proceed.