Our Mission
The Porter Services team is committed to ensuring patients, equipment, and essential supplies reach their destination safely and efficiently, 24 hours a day, 7 days a week. We are the backbone of hospital operations, walking an average of 12 miles per day to keep our services running smoothly and our patients moving safely through their care journey.
About Our Department
The role of a Porter is crucial in ensuring the efficient operation of our hospital. At Aintree, our team of 105 dedicated porters is responsible for transporting an average of 2,200 patients per week, as well as delivering meals, moving medical equipment, and responding swiftly during emergencies.
Porters walk an average of 27,000 steps a day—roughly 12 miles—making sure our patients get where they need to be, when they need to be there. This demanding role requires strong interpersonal skills for effective communication and empathy, patience and tolerance in challenging situations, and excellent physical fitness to meet the constant demands of a busy hospital environment.
How We Work
Process for receiving a job:
- Ward/Departments call 8888 option 1
- Log a job with the helpdesk
- Helpdesk log onto CAFM system
- Task comes through to shift manager computer and is assigned to porter handheld device
- Porter accepts job and is on the way to patient
- Completes once patient is safely transferred
- Awaits next task - no need to return to a central hub
Our Services
- Patient Transfers (in bed, trolley or wheelchair, sometimes even walking)
- Meal trolley deliveries
- Lab specimens' collection and delivery
- Deliver medication to wards (including controlled drugs)
- Deliver medical gases to wards and collect empty cylinders
- Deliver medical equipment
- Transfer deceased patients
- Post Room duties (deliver and collect mail around site)
Our Leadership Team
Sharna Hart
Porter Services Manager
Sharna oversees porter services department within Aintree University Hospital and is responsible for the day-to-day operations of the team.
Shift Managers
Paul Rimmer | Craig James | Geoffrey Myers | James Cassidy
Manage the day-to-day activities within the porter services department and manage the workload of the portering team. Team works to provide 24/7 cover at Aintree. Liaise with department managers to ensure smooth services.
Richard
Office Clerk
Richard supports the shift managers and Porter Services Manager with administrative duties including staff coordination, reporting, training, and documentation management.