What is the Care Coordination Line?
The Care Coordination Line (CCL) was previously known as Single Point of Contact.
CCL is being relaunched with the support of Mersey Care and North West Ambulance Service, this collaboration across Merseyside will improve access to services in the community and reduce ambulance conveyance to hospital.
This will include patients being streamed into Same Day Emergency Care (SDEC) through CCL.
Over time, the service will expand to include virtual wards and increased utilisation of 2-hour urgent care response service.