What is Patient Pass?
Patient Pass is a secure online centralised platform that facilitates the referral of patients between non-GP complex referral pathways, potentially requiring inter-hospital transfer.
It allows for seamless sharing of clinical details, management plans, and tracking of patient progress throughout the transfer process.
Patient Pass will aim to reduce clinical safety risks.
- Real-time communication - keeps referring clinicians and specialists informed instantly through secure two-way messaging
- Audit trail - provides a record of all interactions on the site
- Automated workflow - ensures timely prioritisation and triage of urgent cases, with automated workflows ensuring next-day triage where appropriate
- Centralised referral hub - replaces manual processes with a single, standardised digital solution
- Improved operational intelligence - improves patient flow and capacity management by providing visibility of bed demand and patients which can be safely managed remotely.
Patient Pass can be accessed through via any web browser. However, all users will have to set up an account using their GMC number and authenticate before access is granted to the platform.
- Improved coordination of multi-speciality care and enhanced communication
- Ample data for audit and planning
- Adequate referral prioritisation
- Improved referral process
- Improved patient care.
Frequently asked questions
Patient Pass is designed to be simple and efficient. All intending users must set up an account to make a referral. Please click here to access the user guide on the step-by-step process of making a referral.
Yes, Patient Pass is designed to provide real-time status updates, message history and automated notifications when changes have been made to a referral.
Please use the relevant hospital Switchboard to contact the respective speciality. However, ensure follow-ups are made via Patient Pass and the patient is added into the system.
NHS University Hospitals of Liverpool Group colleagues can access training via the Digital Faculty team. However, an assigned system champion (train-the-trainer) is available across the stated departments, and a comprehensive user guide can be found here to support you.
Patient Pass is tested for 99% availability. However, business continuity procedures have been put in place:
- Immediate response - system status notifications sent to all users
- Backup procedures - revert to phone calls and secure email for urgent referrals
- Communication - clear escalation pathways for clinical teams.
