Welcome to your Resolution Hub.
At UHL Group, we believe that everybody, regardless of role, should have a great working experience. We all play a pivotal role in shaping and influencing how we work together to build a safe, kind, inclusive culture.
This hub is for any colleague in any role, and is useful to explore if you have a concern or issue, however big or small, around conflict, poor behaviours or a breakdown in relationships, that you may or may not be directly involved in.
Please explore the following areas of the hub:
Quick Guides – Download the Respectful Resolution guide(s), and access Resolution of Employee Concerns policy.
Learning Zone – Resources, information and training around conflict and resolution.
Process, Support and Contacts – Understand how the hub works and where to go for additional support.
Make a Referral – As needed, get in touch.
Click below to download the Respectful Resolution guides:
- Overview Guide
- Creating a Kinder Team Culture
- You've experienced poor behaviour
- You've witnessed poor behaviour
- You've had a concern raised about you
- You are a manager
You can also access the Resolution of Employee Concerns policy (for LUHFT colleagues) here, for when it may be more appropriate to raise a formal concern.
Access information about our Respectful Resolution training for all colleagues and Facilitating Resolution Conversations training for managers here.
An e-learning module on the Respectful Resolution toolkit is also available via ESR at the point of need. See screenshot below of what to search for in the My Learning section:
Further resources around conflict and poor behaviours that may be useful:
Additional support you may need and how to contact them:
- Resolution team - resolution@liverpoolft.nhs.uk
- HR support - find out who your local support is here
- Organisational Development - organisational.development@liverpoolft.nhs.uk
- Freedom to Speak Up Guardian (LUHFT) - lorraine.heaton@liverpoolft.nhs.uk
- Coaching support - coaching@liverpoolft.nhs.uk
- Occupational Health - occupational.health@liverpoolft.nhs.uk
- Learning & Development - learninganddevelopmentdepartment@liverpoolft.nhs.uk
We hope the information and resources on this hub have been useful. If you would like some further information, to have a quick discussion around any concerns you have about resolution, or to make a referral for support, please click here to access our referral form.
