Warning alert:
Liverpool University Hospitals is are currently experiencing a high volume of enquiries to the Patient Advice and Complaints Team (PACT).
Our team is working hard to review and respond to all contacts as quickly as possible. However, at present there is a delay and it is likely to be 5–6 working days before a colleague contacts you to progress your complaint. Please note that making repeated contacts, or directing the same email to other parties may slow this process further.
Your complaint is important to us but we appreciate your patience and understanding during this time.
