Mast Cell Activation Syndrome (MCAS) secretaries
The MCAS secretaries are vital to the smooth running of the service, easing pressure on clinical colleagues so they can focus on delivering the best possible care to patients.
Their adaptability, dedication and proactive approach ensure consistently high standards across the board.
Simply put, without them, the MCAS service would not function. They are deserving winners of the Team of the Month Award.
Spinal team
The Spinal team at the Royal Liverpool University Hospital were nominated by a patient for the exceptional treatment she received upon attending the hospitals Emergency Department.
The patient attended A&E in severe distress, suffering from excruciating back pain and sciatica, and was quickly assessed by the team. She praised the Spinal team for their empathy, professionalism and the time they took to listen to her concerns.
Early Pregnancy Assessment Unit (EPAU)
EPAU has been named Team of the Month at Liverpool Women's having maintained such a high standard of care having undergone significant service change.
Despite this EPAU has continued to go above and beyond.
Feedback from patients, friends and family has remained consistently positive and continues to improve.
Well done to all involved.
Halton Dialysis Unit
The Halton Dialysis Nursing Team winning Team of the Month is a reflection of their national patient‑reported experience score, in which the unit achieved the highest across Liverpool and Merseyside in both 2024 and 2025, and ranks among the best in the country.
Patients consistently tell colleagues much they value the kindness, reassurance and support they receive from the nursing team.
The team has also been instrumental in driving innovation, becoming one of the first units to introduce the shared care dialysis programme. This approach empowers patients to take an active role in their treatment, increasing confidence, independence and understanding of their condition.
Their dedication continues to improve quality of life for people undergoing what can be a demanding and life‑changing treatment.
Major Trauma
Aintree's Major Trauma team was nominated by a patients daughter for the care they provided to her mother after her passing.
The patients daughter explained how her mother was treated with dignity and how the team were professional and empathetic.
They helped a family deal with an incredibly difficult time in an outstanding manner. Each and every member of Major Trauma thoroughly deserves the Team of the Month Award.
Safeguarding
The Safeguarding team at Liverpool Women's work incredibly hard behind the scenes to maintain safety and proactively safeguard our families and babies, hence their nomination.
A recent case has personified just how well they work in partnership with local authorities and the police from across Cheshire and Merseyside.
Using professional challenge the team has raised concerns of significant harm that were not taken forward by partner agencies, but the team continued professional challenge using the routes available to them.
The outcome leading to the safeguarding of a family at significant risk of harm.
Congratulations and keep up the outstanding work.
Ward 16
Ward 16 had been a constant source of support for a patient and her family over the past three years.
Her daughter, who nominated the team at Aintree University Hospital, spoke about how the team helped make her mother’s passing that little bit more bearable.
The nomination reads: “Knowing mum was in a place where she felt so comfortable, surrounded by staff she had formed such a strong bond with, helped her pass peacefully.
“Mum was treated with such care, dignity and love. The team on Ward 16 made one of the most difficult times of our lives much easier to cope with.”
Ward 8B
The team on Ward 8B at the Royal Liverpool University Hospital has gone above and beyond in recent months, overcoming the challenges of winter pressures while caring for patients with complex needs.
Their compassion and professionalism shone through in their nomination, having also provided exceptional care to a palliative patient, alongside support for her young children.
Reflecting on the team’s performance, the ward’s Matron said: “Witnessing the strength and compassion of the team over the past few months has filled me with pride and deep admiration.
"Their resilience, empathy and unwavering commitment to one another has not only upheld exceptional standards of care, but has also reminded me why I am so proud to lead them.”
Congratulations to Ward 8B on being named Team of the Month.
Fundraising team
Despite being one of the smaller teams at Liverpool Women’s University Hospital, the scale at which the Fundraising team contributions are felt is extraordinary.
They work tirelessly behind the scenes to ensure that every penny raised is used to enhance patient experience, improve environments, and support projects that otherwise wouldn’t be possible.
They support staff with fundraising ideas, guide families and community groups who want to give back.
Their work has a direct and lasting impact on the lives of women, babies, and families across our communities.
Their work touches the lives of many in ways that often go unseen, but never unfelt. For all these reasons, the Charitable Funds Team truly deserves to be recognised as Team of the Month.
Alcohol Care team
Nominated by a patient, the Alcohol Care team has been recognised for the compassionate, respectful support they provide to people living with alcohol dependency.
The patient, who had struggled with alcohol since their teenage years, described coming to the team at the Royal Liverpool University Hospital, at a critical turning point in their life.
In their nomination, they said: “When I presented myself to the team it was make or break for me. Looking back, I did not just need to be detoxed, I needed to be cared for and valued so as I didn't give up. I am still under the alcohol team and knowing I have a high level of support in place reduces my anxiety and is so important to my recovery.”
Judges went on to add: “Dealing with patients who have dependencies is difficult. Having them feel they are respected and listened to without judgement, is exceptional.”
Congratulations on your Team of the Month Award.
Ward 32
Colleagues on Ward 32 have been nominated for helping make an incredibly difficult goodbye more bearable for a family at the end of a loved one’s life.
The team cared for an elderly patient with genuine compassion and dignity, supporting not only her needs but those of her family during an emotional and challenging time. From regularly checking in to offering reassurance, quiet support and simple acts of kindness, like cups of tea and a tissue at the right moment. Their thoughtful gestures brought real comfort to a family saying goodbye.
These actions, though seemingly small, meant the world in that moment and reflect our values as an organisation.
Ward 32 is thoroughly deserving of the Team of the Month accolade.
Colorectal Urgent Suspected Cancer service
A small team with a big impact, the Colorectal Urgent Suspected Cancer service at Aintree University Hospital, has delivered huge improvements in how fast they are able to definitively diagnose patients.
77% of patients now receive a definitive diagnosis within just 28 days of referral.
For patients, the difference is huge. Those without cancer get reassurance faster, easing anxiety and uncertainty, while patients with a diagnosis can begin the right treatment and support without delay.
The team are more than worthy winners.
Cervical Length Scanning Training Project team
Dr Jess Southward and Dr Jemma Egan are playing a fundamental role in transforming cervical length (CL) scanning across maternity units in the region, helping to reduce the risk of neonatal morbidity and mortality.
Through their leadership, a regional programme has delivered high‑quality training to around 150 consultants and resident doctors, and the pair has advised maternity units on how to establish local CL scanning services.
This work delivers a more standardised approach to the care of symptomatic women. It is expected to prevent unnecessary admissions and interventions, minimise the number of babies born in the wrong care setting, and create a culture of empowerment.
Liverpool Women's University Hospital is extremely lucky to have Dr Southward and Dr Egan’s, and they more than deserve the Team of the Month Award.
