The team behind University Hospitals of Liverpool Charity were awarded for making a substantial difference to the experience of our patients, their families and staff across Aintree, Broadgreen and the Royal.
The nomination highlighted some of the fantastic work that UHL Charity have been supporting, including the opening of Archie's Place, a sensory room at the Royal to improve the experience of care for patients with additional needs, and the development of Frances Centres in our hospitals – dedicated spaces designed to enhance the support we can provide patients with dementia.
Alongside supporting the public and donors with fundraising activities, the team also work closely with colleagues within wards and departments across our hospitals to assist them with charitable funding applications, which go toward improving patient care, funding vital research and purchasing equipment:
“I am nominating this team because they may not fully realise the significant impact their work has across the hospitals they serve. Despite being a small charity team within a large organisation, they consistently make a substantial difference.
“The team assist internal departments with charitable funding,all while managing our supporter’s activities that raise funds through various activities, including physical challenges, event volunteering, managing fundraising and support groups, or regular donations.
“They continue to build relationships with a range of donors - corporate, community and individuals, always ensuring that every donor feels valued - which in turn secures the future of the charity. If it wasn't for the passion and knowledge of the individuals in the team and the belief in the work that we do, the charity would not be able to support the work of the staff and users of this brilliant organisation.”
The judges praised the team, saying:
“A great team that work tirelessly to support patients, relatives and staff at UHLG. Their hard work and dedication have made a difference to so many patients, families and colleagues over the years - a huge thank you to you all, you are amazing!”
If you want to learn more about University Hospitals of Liverpool Charity, or how to get involved in fundraising, visit: https://www.uhliverpoolcharity.org/
The team were awarded for demonstrating excellent teamwork which has helped to make a real impact on patient experience at Aintree University Hospital.
Ward 25 opened in October 2024 as an escalation ward, which is designed to support the hospital when there is an increase of patients. Ward Manager, Abi, alongside the rest of the staff on Ward 25, were all transferred from other areas to start working on the newly formed ward.
The nomination shared that the ward’s success is thanks to the hard work of the team who were able to quickly and successfully navigate different ways of working, different experiences and skill sets.
“The team are happy and enthusiastic, and their patients are always extremely well looked after. Some of the staff who have been moved there temporarily now want to stay as a substantive member of staff.
“To achieve this on a 36-bedded escalation ward in this current climate is a huge success and is testament to Abi and her team for their commitment, care and compassion both to patients and each other.”
The judges praised the team, with comments such as:
“Fantastic achievements showcasing how teamwork and leadership can make a real impact to patient experience.”
5D were awarded for showing great compassion and adjusting their care to meet the relevant needs of a disabled patient during a difficult time for the patient and his family.
The nomination was submitted by the parent of the patient, who thanked staff on the ward for their support, making them feel safe, and exemplary care:
“My son was patient on Ward 5D at the Royal Liverpool University Hospital for five months. Due to his additional needs, we had to stay by his side, day and night. Everyone on the ward was so caring, thoughtful and approachable and treated our son as any other 20-year-old would be, rather than defining him by his disability.
“They have supported us through very difficult times and adjusted care to meet his needs without being asked. They have been so caring to us all. We found ourselves in circumstances that weren't normal, but they adapted to make a difficult situation as comfortable as possible for us.
“We were looked after like we were family and at the most horrendous time in our lives, the staff on the ward made us feel safe.”
The judges praised the team, with comments such as:
“What a beautiful and powerful nomination. The team clearly went above and beyond to support both the patient and his family. Despite the difficult time the family faced, they still took time to acknowledge that the team made them feel cared for - this is compassionate care at its best.”
The Acute Cardiac Unit was nominated by a patient’s family for their teamwork, professionalism and responsiveness which saved the patient’s life, and assisted in her recovery.
The family’s nomination included: “The team looking after mum following her cardiac arrest, were dedicated professionals. Everyone treated her and us with the utmost care and empathy, which greatly assisted my mum’s progress and our understanding of what had happened.
It was an extremely difficult time for mum and our family, and all the staff did their utmost to reassure us that our mum was receiving the best care possible and was in very safe hands. That support and dedication was priceless.
This team are truly amazing because of their unwavering dedication, compassion, and resilience. I truly can’t thank them enough for what they have done for me and my family.”
The judges said: “This powerful nomination highlights not only the skill and expertise of the team but also their care and compassion provided to both the patient and the wider family - well done to all concerned.”
