Compassionate communication training
Led by Dr Jane Hutton, Consultant Clinical Psychologist and Professional Lead for Psychology, this short e-learning is suitable for all staff to develop a deeper understanding of why compassion is so important in healthcare, how we can sustain it in challenging times, and why it always needs to start with ourselves.
The training emphasises that compassionate communication underpins everything we do in healthcare and can improve every moment of communication. Staff learn practical skills for starting conversations on the right foot, managing difficult interactions with patients and colleagues, and maintaining empathy even when feeling overwhelmed by work pressures.
The programme covers self-care techniques to help staff stay grounded, quality communication over quantity of time, and how to respond compassionately when patients or colleagues are distressed. This complements the Challenging Behaviours approach by providing the communication skills needed to connect with patients experiencing unmet needs.
Available to all staff through ESR - search for "Compassionate Communication" to book your session.