If you experience or witness violent, abusive or aggressive behaviour, you should inform your line manager about what happened and then complete a DATIX incident report within 24 hours, as this helps us better understand our staff experiences.
When completing your DATIX report, make sure you include all the key details: exactly what happened, the time and location of the incident, any witnesses who were present, and details of any injuries you or others sustained. Your manager will automatically become the handler for your case once you submit the report.
Once you've submitted your report, the Security Management Team will respond to your report and give guidance in line policy to the reporter and Datix handler (your manager). They'll assess what follow-up action is needed, which might include warnings for the person involved or other protective measures. If the incident involves repeat behaviour, alerts may be placed on patient records. You have the right to appeal any decisions made about your case.