Crisis Information & Mental Health Support

· NHS provide phone support for people experiencing a mental health crisis. Call NHS 111 and select the mental health option. You can also access NHS 111 online via: 111.nhs.uk. If you aren't able to make the call yourself, anyone can call on your behalf. For those who are deaf or have hearing loss please use the following link to be connected to a local crisis service: NHS 111 – British Sign Language (BSL) Service - https://signvideo.co.uk/nhs111/

· If unable to stay safe, attend the nearest Accident & Emergency department or call 999.

· The Liverpool Light Service - The Liverpool Light is an out-of-hours mental health crisis service for individuals age 18+, open from 6pm-1am, 7 days a week. - https://www.liverpool-light.org.uk/

· Samaritans offers a listening ear and to talk to someone without judgement. The confidential support line is open 7 am – 11pm, 7 days a week: 0800 069 6222 / 116 123. Website link: https://www.samaritans.org/

· NHS Every Mind Matters - https://www.nhs.uk/every-mind-matters/

· The Jade L Roberts Project – The Jade L Roberts project support men and women from Merseyside who are in suicidal crisis or experiencing mental health difficulties in a safe, non-clinical setting - https://www.thejaderobertsproject.co.uk/

· Hub of Hope - The UK’s largest mental health support directory -https://hubofhope.co.uk/

· Papyrus -Prevention of Young Suicide is the UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people - https://www.papyrus-uk.org/

· CALM - Campaign against living miserably suicide prevention charity that provides life-saving services and practical mental health support to anyone who needs it - https://www.thecalmzone.net/

Crisis Support Apps

· Stay Alive – UK suicide‑prevention app offering safety tools, crisis planning, and support information.

· ShinyMind - Co-created with the NHS, designed to build resilience and mental health.

· Unmind - A platform used by staff for proactive mental health support.

 

Access Talking Therapies (self-referral):

https://www.merseycare.nhs.uk/our-services/liverpool/talking-therapies 

With specific locations:

Halton:   https://www.merseycare.nhs.uk/our-services/halton 

Knowsley:   https://www.merseycare.nhs.uk/our-services/knowsley 

Liverpool:   ​​​​​​​https://www.merseycare.nhs.uk/our-services/liverpool

St Helens   ​​​​​​​https://www.merseycare.nhs.uk/our-services/st-helens 

Wirral:   ​​​​​​​https://www.everyturn.org/talking-therapies/locations/wirral/ 

And outside of Liverpool area:

https://www.nhs.uk/nhs-services/mental-health-services/find-nhs-talking-therapies-for-anxiety-and-depression/ 

Support groups:

 Mind (Find Peer Support where you live - Mind) / (Side by Side: our online community - Mind),

 

 

What really stays with you after a tough day at work?

Whether you’re clinical or non-clinical, we all face the emotional challenges that come with working in healthcare. That’s where Schwartz Rounds come in.

Open to all colleagues across our Trust, Schwartz Rounds offer a unique, confidential space to reflect on the personal impact of your work, share experiences, and listen to others. No clinical details, no problem-solving – just honest, human stories and the chance to connect. One hour, once a month – each Round begins with a few colleagues sharing their stories on a chosen theme (e.g. “a patient I’ll never forget” or “when things go wrong”), followed by open discussion and reflections, supported by trained facilitators. No booking required – just join online on time please. Evidence shows Schwartz Rounds can help reduce stress and isolation, improve communication, foster empathy and build a more compassionate, resilient workforce.

What colleagues have said about previous Rounds:

  • “I left feeling lighter, connected, and reminded why I do what I do.”

  • “Really interesting session and the speakers experiences were heartfelt and really allowed for reflection and understanding of the difficulties that colleagues have faced”

  • “Interesting and insightful, I hope this will encourage all levels of staff to feel they can participate in a supported way”

We are looking for Storytellers:

Would you like to speak as a panel member? Support will be available from the Schwartz Round Team to help you to tell your story.  Please e-mail:  organisational.development@liverpoolft.nhs.uk

Let’s take a moment for each other – and ourselves. Find out more about Schwartz Rounds: Point of Care:   https://www.pointofcarefoundation.org.uk/our-programmes/schwartz-rounds/

Our monthly health and wellbeing calendar can be found here. 

Experienced nurses who provide peer support, guidance, and advocacy to help colleagues manage workplace challenges and promote wellbeing. For more information, click here.

The Carer’s Passport is for any employee with caring responsibilities that impact or may impact their work. It helps start supportive conversations with your manager about your situation and any reasonable adjustments you may need. It also ensures you don’t have to keep re-explaining your circumstances if your manager changes or is away. click here.

The Stress Risk Assessment can be found here

Looking after our own mental health and well-being is so important to ensure that we are resilient and we are able to care for our patients and colleagues. Its been a tough few years and we know that staff need support, we also understand that working in the care industry can have an impact on your mental health without the external circumstances that we have worked through. For all Staff Support Services visit their page here.

Formerly known as Remploy The Access to Work Mental Health Support Service, delivered by Maximus, provides confidential, free mental health support in the workplace for anyone struggling with stress, anxiety, depression, low mood, or other mental health challenges.

This service is available to anyone who is:

  • In permanent or temporary employment (including those currently signed off sick)

  • Experiencing a mental health concern that is impacting their work

What the service offers:

  • Up to nine months of dedicated, personalised support

  • Practical strategies to help manage mental health at work

  • Advice on workplace adjustments to make work more sustainable

  • Guidance on developing coping strategies and building resilience

  • Support with creating a return-to-work plan if you’re off sick

📞 0300 456 8114📧 atw@maximusuk.co.uk

For more information, visit: Access to Work Mental Health Support Service – Maximus UK

Switching Off Workshops - A three-part workshop to help you manage the emotional impact of work and improve your ability to switch off. Evidence-based, practical, and reflective designed to build skills across three sessions Email OHStaffsupport@liverpoolft.nhs.uk for more information or visit their site here.

Rugby League Cares - Delivered in partnership with Rugby League Cares, these sessions use the power of sport and lived experience to promote mental fitness, emotional wellbeing, and team resilience. They offer a safe, supportive space to reflect, share, and strengthen mental health. If you would like to sign up for the next cohort or find out more, please click here. 

Trauma can happen when we experience or witness something deeply distressing or overwhelming. Everyone’s response is different, and the impact can show up in our thoughts, emotions, or even physically sometimes straight away, or sometimes much later. If you or a colleague are feeling the effects of trauma, we have toolkits and resources available to help. These offer practical guidance, coping strategies, and reassurance. If you feel you need extra support, please seek professional advice. You can also reach out to our Staff Support Service for confidential advice, guidance, and further signposting to specialist help.

Understanding Trauma - A document to help understand trauma and the effects it may have.

Trauma focused wellbeing plan - A psychological, trauma informed wellbeing plan tailored to your individual needs.

Guidance for supporting the trauma focused wellbeing plan - A guidance document for line managers and colleagues to support the implementation of the trauma focused wellbeing plan.

The Trust has a Specialist Practitioner for Domestic Abuse / Sexual Violence. Should you feel that you need to contact holly she is contactable via ext: 3779, bleep #5883. Please click here to view the domestic abuse workforce policy.