About us
The Business Intelligence (BI) Team provides support via the Trust's Light web portal and are the first point of contact for staff at LUHFT in terms of Trust Reporting on Light and corresponding system development requests.
The Business Intelligence Team consists of Software Developers and Analysts who develop and support the Trust's predominantly Microsoft driven systems and provides first line Support to these systems.
Contact us about:
- All things BI Software related.
- All Requests and Changes to Light Reports on Light portal.
- All BI Dev Team system change requests in relation to Light.
- Access requests for BI Reports and Systems including Cubes.
- Any queries on interfacing with BI Systems from other sources.
- Any queries on the Trust's data warehouse and system loads.
Opening Hours
The BI Department’s normal opening hours are 8am to 4pm Monday to Friday. Any emergency system failures outside of these hours should be passed to the I.T. Helpdesk who operate 24/7.
About Us
The Digital IT Training Team provides training on the Trust's clinical systems and supports staff to utilise the digital systems and tools available to them. We work closely with the systems support team, who provide accounts to clinical systems once training has been completed. We also work closely with digital programmes and projects, to support training required for new systems to go live.
Contact us about:
- Clinical Systems Training
- Training on Microsoft Office products
- Basic Computer Skills
- Projects where there is a need for training to support go live and Business As Usual (BAU)
- Queries related to our online training offering (e-learning)
- Requests for bespoke Digital IT training / support
Opening Hours
The Digital IT Training Team's normal opening hours are 8am to 5pm Monday to Friday
About Us
Digital Services Programme Team are a strategic hub with a focus on supporting both the maintenance and upgrading of our digital architecture but also improving and enhancing our patients' experience of their care pathway. The three key themes are Clinical Transformation, Digital Operations and Technical Programmes.
The Programmes Team are supported by the Digital "Programme Management Office" and new projects are triaged and aligned to the overarching needs and priorities of the University Hospitals of Liverpool Group. Digital Services are supported clinically by our Clinical Chief Information Officers to ensure decision making is clinically lead and risk assessed based upon a wealth of clinical and digital experience in the main disciplines of intensivism, emergency care, surgery, nursing, outpatients, patient safety and information governance.
The Digital Programme Team also support the Innovation and Research Team with project management facilitating the safe adoption of new digital ways of working.
Contact us about:
- New digital project requests
Opening Hours
Our standard opening hours are from 8 am to 5 pm, Monday to Friday.
About us
The Digital Service Desk provides telephone and web form support and is the first point of contact for staff at LUHFT and the Liverpool Women’s Hospitals.
The Digital Service Desk Team consists of 2 x Service Desk Managers, 2 x Senior Service Desk Engineers and 10 x Service Desk Engineers and provides first line IT Support.
Contact us about:
- All things IT Software or Hardware related.
- All IT Requests and Changes
- New Computer Account Requests
- Password Resets
- Remote Working (WFH) Issues
- Mobile Phone and Laptops Issues
Opening Hours
The Service Desk’s normal opening hours are 8am to 5pm Monday to Friday
We also operate a 24-Hour IT Support Service from 5pm to 8am Mon to Friday, and 24 Hours on Saturdays and Sundays for IT Emergencies Only.
About Us
A Programme Management Office (PMO) is an approach that underpins project delivery by ensuring that projects are set up, managed, and reported in a standardised and controlled way. The PMO is a supportive function assists project managers and the wider digital team by:
- Establishing a coordinated, standard, and repeatable project management methodology for projects from start to finish, to be used by all project managers and stakeholders involved in project delivery.
- Providing documents and templates for project teams so that all projects follow the same high-quality methodology, making it easier to track and monitor project delivery in a consistent way.
- Offering guidance, support, and training in the standard project management methodology and PMO processes.
Contact us about:
- New IT Project Requests – (please leave space saver for document link)
- IT Project management support.
- Project documentation.
- Stakeholder engagement.
- Programme updates.
About Us
The EPR Programme Team are currently progressing our ambition to procure and implement a new Electronic Patient Record across LUHFT.
Contact us about:
- Outline Business Case (OBC)
- EPR Programme Timeline
- Output Based Specification (OBS) containing functional/non-functional requirements
- EPR Programme and Workstreams
- EPR Benefits and Change Management Strategy
- Communications to share with your teams
- EPR Change Network
- EPR Procurement Process
- EPR Readiness Activities
About Us
The Information Governance and Cyber Security teams work closely together and consists of a small team of professionals who can give guidance and support in areas of Information Governance, Cyber/Information Security and Data Protection.
Contact us about:
- Data Protection Impact Assessment (DPIA)
- Information Sharing Agreements / Data Processing Agreements (ISA/ DPA)
- Inappropriate Access Audits
- Incidents & Risk Management (Datix)
- Information Assets & Dataflows
- General advice on sharing of patient / staff data
Contact us about:
- Phishing emails
- To report suspicious account activity
- Data Privacy Impact Assessment (DPIA)
- Password and security advice
- Email/USB Encryption
- Registering for Multi Factor Authentication (MFA)
About Us
The Information Quality Team maintain and improve data recorded on the Trust Patient Administration Service (PAS), iPM; ensuring it is up to date, accurate, free from duplication and in line with national targets. We are also responsible for the Trust’s Commissioning Data Set (CDS) data and the National Data Opt Out process.
Contact us about:
- Issues with activity or patient data on the PAS system
- The National Data Opt Out Service
- Commissioning Data Set submissions (CDS) or The Secondary Uses Service (SUS)
- Prior Approvals for patient activity
- Patient record duplicates
- Patient record trace issues
- Requests to add staff or services to Information Quality Reports
- General advice on maintaining data quality across the Trust
Opening Hours
Our standard opening hours are from 9am to 5pm, Monday to Friday.
About Us
The IT INTEGRATION SERVICES team design, build and maintain clinical system interfaces using the Trust Integration Engine (TIE). Interfaces built could be described as a mid-layer application for the transport, transform and enhancement of data between clinical systems. There are currently over 130 interfaces exchanging data between systems at the Trust.
Design and Build Services
- Interpreting functional requirements to provide solutions within the capabilities of the systems and data available.
- Improving data quality, efficiency of data transfer, assisting clinical staff in delivering better care by providing consistent data in a timely manner where they need it.
- Interoperability can be internal to the Trust or between us and systems hosted externally by third parties and other organisations.
Maintenance and Support
- Validation, transform and transport of data between clinical systems.
- Data analysis from system manager ad hoc requests.
- Involvement in system upgrades/changes.
About Us
The Network team is an onsite team that has an on-site presence at Aintree and Royal hospital but visit all LUHFT sites, we are responsible for ensuring that the local and wide area network and any systems that connect to it are accessible 24/7.
- We also support telephony systems such as Cisco phones, Cisco Finesse (call centres) and Jabber devices.
- We are responsible for any firewall changes that are needed to allow Trust systems to communicate with other Trusts.
- Any moves within the Trust or new premises we ensure that these have sufficient network capacity.
- We work closely with other teams both in digital and clinical to support on-boarding new and existing systems.
About us
The Aintree Desktop Support team provide end user device support at the Main Aintree Hospital Site & also half a dozen satellite sites.
The AUH Desktop Team consists of a Desktop Team Manager(vacant), Lead Desktop Engineer, x3 Senior Desktop Engineers and x3 Desktop Engineers.
Contact us about
- Hardware Faults - PC, Laptop, Monitor, Keyboard, Mice, Signature Pad etc.
- Software – Faults, New, Upgrades.
- Antivirus and Security Patching.
- Printers – MFD, Wrist and Label etc.
- Ward Carts.
- Whiteboards Monitors and 10” Screens.
- Patient Entertainment Systems.
- Mobile Phones and Tablets.
- Teams Meeting Rooms.
- Patient Kiosks.
- Blood Kiosks.
We cover sites:
Southport & Ormskirk Hospital - Southport Dialysis Centre
Crosby - Waterloo Dialysis Centre
Crosby - Burlington House
Crosby – The Sefton Suite
Kirkby – St Chads Walk In Centre
Bootle – May Logan
Opening Hours
The AUH Site Desktop Team opening hours are 8.30am to 5pm Monday to Friday
We also provide an on-call service for out of hours IT Emergencies.
About us
The Royal & Broadgreen Desktop Support Team provide onsite support to the Royal, Broadgreen and Dental hospitals as well as over 20 patient and non-patient facing community sites across the North West.
The RLB Desktop Team consists of a Desktop Team Manager, Lead Desktop Engineer, x3 Senior Desktop Engineers and x3 Desktop Engineers.
Contact us about
- Hardware Faults - PC, Laptop, Monitor, Keyboard, Mice, Signature Pad etc.
- Software – Faults, New, Upgrades.
- Antivirus and Security Patching.
- Printers – MFD, Wrist and Label etc.
- Ward Carts.
- Whiteboards Monitors and 10” Screens.
- Patient Entertainment Systems.
- Mobile Phones and Tablets.
- Teams Meeting Rooms.
- Patient Kiosks, Patient Call Through and Patient Room Information Screens.
- Blood Kiosks.
Opening Hours
The RLB Site Desktop Team opening hours are 8.30am to 5pm Monday to Friday
We also provide an on-call service for out of hours IT Emergencies.
About Us
The Systems Development Team develop solutions to solve problems, building bespoke software applications and leveraging 365 and Office tools.
Clinical systems include ADTDashboard, Whiteboards, AEwhiteboard, PENS, (A)TMIS to name the core critical applications we develop.
We also develop numerous non-clinical systems, also, utilising 365 and the Power platform. Solutions and guidance provided for SharePoint, Teams, PowerApps, PowerAutomate (including RPA), Microsoft Forms, and so on.
The Systems Support Team are a dedicated team of subject matter experts who are there to provide guidance and support for any of the Trust’s main clinical systems. We will offer solutions and talk you through how to get the best out of each system for your individual area, team or specialty.
Contact us about:
Access to Clinical system
- ADT – New Ward Displays - New Forms – Assessments – Referrals – Development – Access - Issues
- EPRO – Developments – Access – Issues
- ICE – Referrals - Provider Lists – Access - Issues
- iPM – New locations - New Clinicians - Waiting Lists - Letters/Documentation - Issues
- PENS – Access - Issues
- Dr Doctor – New forms - Text messaging – Access - Issues
- In Touch – Access - Issues
- EDMS – Reconciliation of notes – Access - Issues
- General advice on system issues and patient information
About Us
The Technical Services Team provides support via call escalation from the Service Desk in order to maintain a business-as-usual state for the Trust systems and services.
We provide infrastructure support, perform proactive checks to avoid incidents and assist third parties with access to Trust servers in order for them to resolve reported incidents.
As well as support for existing systems, we are also involved in project implementation to help bring new solutions to the Trust alongside the Project Team.
Support Provided:
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Infrastructure Support: Maintaining and supporting the Trust’s infrastructure.
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Proactive Health Checks: Conducting regular checks to prevent potential issues.
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Virus and Windows Updates: Implementing updates to safeguard against threats.
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Software Installation and Support: Installing and supporting software updates.
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Third Line Support: Offering advanced technical support.
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Project Implementation: Collaborating with the Project Team to introduce new solutions to the Trust
Opening Hours
The TS Department’s normal opening hours are 8am to 5pm Monday to Friday, any Emergency system failures outside of these hours should be passed to the I.T. help desk who operate 24/7.
