What is Patient Pass
Patient Pass is a secure online centralised platform that facilitates the referral of patients between non-GP complex referral pathways, potentially requiring inter-hospital transfer. It allows for seamless sharing of clinical details, management plans, and tracking of patient progress throughout the transfer process. Patient Pass will aim to mitigate against existing clinical safety risks and provide a robust solution to address poor communication, incomplete joint treatment plans, transfer handovers, and referrals being sent directly to clinicians.
Key Features
- Real-time communication: Keeps referring clinicians and specialists informed instantly through secure two-way messaging.
- Audit trail: Provides a record of all interactions on the site.
- Automated workflow: Ensures timely prioritisation and triage of urgent cases, with automated workflows ensuring next-day triage where appropriate.
- Centralised referral hub: Replaces manual processes with a single, standardised digital solution.
- Improved operational intelligence: Improves patient flow and capacity management by providing visibility of bed demand and patients which can be safely managed remotely.
How do I Access Patient Pass
Patient Pass can be accessed through patientpass.uhliverpool.nhs.uk via a web browser (Chrome, Firefox, Internet Explorer). However, all users will have to set up an account using their GMC number and authenticate before access is granted to the platform. Please refer to the user guide for more information.
Benefits of Patient Pass
- Improved coordination of multi-speciality care and enhanced communication.
- Ample data for audit and planning.
- Adequate referral prioritisation.
- Improved referral process.
- Improved patient care.
What Specialities are using Patient Pass
The Clatterbridge Cancer Centre |
Liverpool Women's Hospital |
Liverpool University Foundation Trust |
The Walton Centre |
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| Metastatic Spinal Cord Compression |
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Frequently asked questions
Patient Pass is designed to be simple and efficient. All intending users must set up an account to make a referral. Please click here to access the user guide on the step-by-step process of making a referral.
Yes. Patient Pass is designed to provide real-time status updates, message history and automated notifications when changes have been made to a referral.
Please, contact the switchboard of the respective speciality you intend to speak with. However, ensure, follow-ups are made via Patient Pass, and the patient is added into the system.
University Hospitals of Liverpool Group staff can access training via the Digital Faculty team. However, an assigned system champion (train-the-trainer) is available across the stated departments, and a comprehensive user guide can be found here to support you.
Patient Pass is tested for 99% availability. However, business continuity procedures have been put in place.
- Immediate Response: System status notifications sent to all users.
- Backup Procedures: Revert to phone calls and secure email for urgent referrals.
- Communication: Clear escalation pathways for clinical teams.
Who can I contact for help?
Speciality-related Concern: Contact the switchboard of the respective speciality.
Training Support: Contact the Digital Faculty team at DigitalFaculty@digitalliverpool.onmicrosoft.com
Technical Support: Staff should contact the service desk of their respective Trust. For external staff, please get in touch with the respective department you are hoping to refer to.
