A huge element of improving our ways of working and the delivery of patient care will be the implementation of our new Electronic Patient Record (EPR).
Currently, our focus is on how we implement an EPR at Aintree, Broadgreen and the Royal, but we are working closely with UHL Group colleagues at Liverpool Women’s Hospital and Liverpool Heart and Chest Hospital, alongside The Walton Centre and The Clatterbridge Cancer Centre, as we work towards the goal of a singular EPR across Liverpool in the future.
A new EPR affects all colleagues, and we want everyone to feel they can be involved. Through this page we'll be keeping you up to date with the latest on EPR, and as the programme progresses, we look forward to inviting you to become a part of our transformation journey.
Latest update - EPR supplier appointed
We have appointed Nervecentre as our EPR supplier.
Having our EPR approved and a supplier appointed gives us clarity, momentum and the opportunity to start designing a modern digital record that truly supports how we work and how we care for our patients. Working in partnership with Nervecentre, we now have the chance to build a system shaped by you, enabling safer care, better information sharing and more joined‑up ways of working. This is the foundation for a more integrated, digitally enabled future for our hospitals and the communities we serve.
Why EPR matters
Across our hospitals, we know our current digital infrastructure can be complex and, at times, a source of frustration. The new EPR will allow us to review how we can tackle these longstanding challenges, and your involvement will be central to shaping the system’s design, specification and functionality.
We also recognise that previous attempts to progress an EPR or deliver large-scale digital change have not moved forward as intended. We are committed to learning from that experience. This programme will be driven by collaboration, transparency and strong clinical and operational leadership to ensure we develop and unlock a system that works for all of us and enables safer, higher‑quality care for our patients.
There is a long journey ahead, one that will require meaningful engagement from across the organisation. It is a once‑in‑a‑generation opportunity to reshape how we work and how we care for our communities, and we look forward to working together with Nervecentre to achieve this.
Digital integration across Liverpool
As previously outlined, while this EPR is focused on LUHFT, we will continue to work closely with UHL Group colleagues at Liverpool Women’s Hospital and Liverpool Heart and Chest Hospital, alongside The Walton Centre and The Clatterbridge Cancer Centre, as they progress their business case to secure funding for adoption of the same system.
If approved, Nervecentre would become the chosen supplier across all trusts, reflecting our shared ambition for a future single EPR across the city’s adult services.
Maintaining early partnership involvement during the design phase enables us to identify shared requirements from the outset and build a system capable of scaling across organisations.
Looking ahead
Reaching this point is a considerable achievement, and thank you to all colleagues who have contributed to the procurement and business case process. We now look forward to moving into the next phase: designing and building the system with strong clinical, operational and technical involvement from across our hospitals.
We know that moving to a new system is a big change, so a comprehensive, structured training programme will be developed alongside the system design, to ensure all colleagues feel confident and supported every step of the way.
We will shortly begin establishing a change network to help engagement, share updates and ensure colleagues are informed and involved throughout the programme. More will be shared on this topic soon.
FAQs
Below are a number of frequently asked questions. For more information, please contact the EPR Programme Team: lcr-eprprogramme
An EPR system is a digital platform that brings all patient information - from medical history to results of investigations and medications prescribed - together in one place.
Currently, we hold patient records in different places, such as paper-based notes and on several digital systems. An EPR system will allow for all medical information to be kept together in one single electronic patient record. This means clinicians can see everything relating to patient care in real time, helping to improve the quality of care we provide.
The introduction of EPR will support us in transforming how we work every day, helping us to be safer and more efficient, make better clinical decisions and run our services with the information we need at our fingertips. It will also help us to deliver care efficiently and consistently.
We already store many of our patient records on computerised systems, as well as on paper. We want to bring all this information together into one place so that we have access to it when we need it.
We have now completed our procurement phase and appointed our supplier, Nervecentre. This is an exciting milestone as we begin the journey at Aintree, Broadgreen and the Royal in building our new EPR.
We have a dedicated EPR Programme Team who will see the project through from procurement to implementation and beyond.
During procurement, senior leaders from across LUHFT and also LWH, LHCH, TWC and CCC identified colleagues from clinical and non-clinical areas to become clinical evaluators, who were pivotal to the procurement phase reviewing and scoring various aspects of potential suppliers to ensure that the chosen system would work for our needs. Nervecentre has now been selected as our supplier.
When we move into the next phase: designing and building the system, we will require strong clinical, operational and technical involvement from across our hospitals.
We know that moving to a new system is a big change, so a comprehensive, structured training programme will be developed alongside the system design, to ensure all colleagues feel confident and supported every step of the way.
We will shortly begin establishing a change network to help engagement, share updates and ensure colleagues are informed and involved throughout the programme. More will be shared on this topic soon.
Our current roadmap aims to have phase one of the EPR implemented by the end of 2027.
We will continue to keep colleagues updated as the roadmap progresses as we continue on our journey.
In some cases the new EPR will replace existing systems. In others, it will integrate with existing systems.
This decision will be made on a case-by-case basis based on best practice and the needs of our patients and clinicians.
